The Federal Communications Commission (FCC) is considering proposals to encourage businesses to bring call centre jobs back to the US and require call-takers to be proficient in American Standard English.
In 2023-2024, 95 scheduled commercial banks received over 10 million complaints from their customers. The process of KYC at many banks has become 'HYC' -- harass your customer, points out Tamal Bandyopadhyay.
'AI analyses body language, etiquette, and communication skills, providing an in-depth performance matrix and a ranking system to help employees identify areas of improvement.'
An EY India report suggests that banks must compete on customer experience and evolve physical branches into phygital advisory hubs. The report highlights the importance of anticipating customer needs and blending digital tools with human interaction.
The Maharashtra Food and Drug Administration has issued a comprehensive order mandating free drinking water for customers in all food establishments, banning food served in newspapers, and introducing rigorous operational standards. These new regulations aim to improve food safety, hygiene, and transparency across hotels, restaurants, and other food service providers in the state.
Bhubaneswar police have busted a fraudulent digital escort service racket, arresting four individuals for allegedly misusing women's photographs on social media and cheating customers through online payments. The investigation, initiated by a woman's complaint, led to the seizure of digital evidence and a public advisory against such scams.
ServiceNow, a leading AI platform for business transformation, is highly optimistic about its growth prospects in the Indian market, according to President and Chief Product Officer Amit Zavery.
Google Cloud services in major Indian cities, including Delhi, Mumbai, and Chennai, are experiencing network disruptions and elevated latency following a fire at a third-party data centre facility in the national capital, which necessitated an emergency power shutdown.
Reliance Industries Ltd (RIL) is preparing for its next phase of growth by establishing advanced manufacturing and export platforms to strengthen its consumer products ecosystem and expand its global footprint, Chairman and MD Mukesh Ambani announced.
Tata Motors' commercial vehicle business is increasingly focusing on parts, services, connected-vehicle platforms, and digital businesses to drive growth and reduce dependence on cyclical vehicle sales, as outlined in its FY26 annual report.
IDFC First Bank has integrated with ICEGATE 2.0 to enable digital payment of customs duty, central excise, and service tax for its customers.
A new report reveals a significant shift in India's AI hiring landscape, moving from experimental roles to those focused on deployment, integration, and scaling of AI solutions. Employers, including GCCs, IT services, and enterprises, are increasingly seeking professionals who can implement AI across core business operations, leading to a demand for core AI roles that currently outstrips the available supply.
TVS Venu Group has agreed to acquire a minority stake of up to 9.9 per cent in Jana Small Finance Bank, including a 4.9 per cent ownership by TVS Motor Company, through a combination of primary issuance of warrants and a secondary purchase.
Haryana Police have dismantled a fraudulent international call centre in Panchkula, arresting 21 individuals involved in scamming US citizens by impersonating employees of a major e-commerce company.
ServiceNow has announced an expansion of its AI Control Tower offering with new capabilities that give enterprises control over every AI system, agent, and workflow, regardless of where it runs.
Haryana Police busted a fake international call centre in Panchkula, arresting 21 individuals for defrauding US citizens by posing as employees of a leading e-commerce company.
FedEx and ServiceNow have expanded their collaboration to develop an AI-powered supply chain solution aimed at optimising workflows and enhancing customer experiences. The partnership was announced at the Knowledge 2026 AI conference in Las Vegas.
India's services sector growth reached a five-month high in April, with the HSBC India Services PMI Business Activity Index rising to 58.8, primarily driven by robust domestic demand and a shift from international to local suppliers amidst the West Asia crisis.
Delhi Police have arrested two men from Uttar Pradesh for allegedly cheating a Delhi resident of Rs 1.25 lakh by posing as customer care executives of an e-commerce brand.
'We may be able to wind back some of the schedule reductions we'd taken in recent months.'
Amazon CEO Andy Jassy announced an additional USD 13 billion investment in India, bringing the company's total capital commitment to USD 48 billion by 2030. This significant investment will primarily focus on expanding AI and cloud infrastructure, supporting job creation, boosting e-commerce exports, and digitising small businesses, aligning with India's growing digital economy.
TCS, India's largest IT firm, is aiming to become the world's leading AI-led technology services company. CEO K Krithivasan highlights the company's strategy, including upskilling its workforce and executing nation-scale projects in India.
Amazon CEO Andy Jassy met Prime Minister Narendra Modi and announced the company's intention to invest an additional USD 13 billion in India by 2030, focusing on expanding AI and cloud infrastructure.
Amazon CEO Andy Jassy has announced a significant expansion of the company's quick commerce business, Amazon Now, to over 300 Indian cities, aiming to build the country's largest delivery-in-minutes network. This move follows a recent USD 35 billion investment commitment by Amazon in India.
GenAI recorded the widest talent gap, followed by AI deployment engineering (72.4 per cent), AI governance (70 per cent), and MLOps (68 per cent).
Tata Consultancy Services (TCS) has announced a global partnership with AI major Anthropic to help enterprises accelerate their adoption of artificial intelligence, including equipping 50,000 TCS employees with Anthropic's Claude AI models.
'Dark patterns exploit human psychology, cognitive biases, urgency, confusion, or lack of attention to increase revenue for digital platforms at the expense of consumer choice and transparency.'
A consumer court in New Delhi has directed the Bank of India to refund Rs 10,000 to a woman and provide additional compensation for a failed ATM transaction that was not reversed for several months, citing deficiency in service and violation of RBI guidelines.
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Tata Steel has expanded its partnership with Google Cloud to deploy a unified, enterprise-wide artificial intelligence (AI) strategy across its global value chain, resulting in significant operational improvements.
Delhi Police busted a prostitution racket operating under the guise of a spa in Paharganj, arresting one man and rescuing five women after a decoy operation.
The Adani Group-owned Navi Mumbai International Airport is slated to commence international passenger and freighter operations from July 15. This marks a significant expansion for the airport, which began domestic services last December. Air India Express and IndiGo are expected to operate international flights, with customs readiness reviews already completed. The airport anticipates a substantial increase in daily passenger footfall and air traffic movements by the year-end.
AU Small Finance Bank has launched its first AI-native loan origination system, built on the Broccoli platform, in partnership with Amazon Web Services. This deployment marks a significant step towards becoming a fully AI-native bank, replacing traditional systems with a hyper-personalised sales and servicing platform.
Google Cloud services in major Indian cities like Delhi, Mumbai, and Chennai are experiencing network disruptions and elevated latency due to a fire at a third-party data centre in Delhi. The incident led to an emergency power shutdown, reducing network capacity and causing intermittent latency spikes despite Google's efforts to reroute traffic. The company is investigating further mitigations to restore full service.
Airtel, which upgraded all postpaid customers to priority plans, argued that the service did not throttle or degrade the experience for its prepaid customers, forming the majority of its 368 million customers in the country.
Non-resident Indians (NRIs) in the Gulf region are increasingly purchasing term life insurance policies from India, driven by geopolitical uncertainties in West Asia and the significant cost advantages offered by Indian products, with the GCC region now contributing over half of the total NRI demand.
Loss-making Air India has introduced a new 'Basic Fare' category for select domestic flights, which does not include complimentary meals, as part of its efforts to trim expenses amid rising operational costs.
E-commerce major Flipkart has announced significant appointments to its technology leadership team, bringing in experts in artificial intelligence, data science, fintech, and core engineering. These strategic hires, including Goda Ramkumar, Mohan Palisetti, and Nitesh Jain, are aimed at strengthening Flipkart's capabilities in these critical areas to better serve India's expanding digital consumer and seller base.
E-commerce major Flipkart has announced significant appointments to its technology leadership team, bringing in experts in artificial intelligence, data science, fintech, and core engineering. These strategic hires, including Goda Ramkumar, Mohan Palisetti, and Nitesh Jain, are aimed at strengthening Flipkart's capabilities in these critical areas to better serve India's expanding digital consumer and seller base.
'While salary increments are moderating compared to last year, not all functions are moving at the same pace.'
