The Federal Communications Commission (FCC) is considering proposals to encourage businesses to bring call centre jobs back to the US and require call-takers to be proficient in American Standard English.
In 2023-2024, 95 scheduled commercial banks received over 10 million complaints from their customers. The process of KYC at many banks has become 'HYC' -- harass your customer, points out Tamal Bandyopadhyay.
'AI analyses body language, etiquette, and communication skills, providing an in-depth performance matrix and a ranking system to help employees identify areas of improvement.'
ServiceNow, a leading AI platform for business transformation, is highly optimistic about its growth prospects in the Indian market, according to President and Chief Product Officer Amit Zavery.
IDFC First Bank has integrated with ICEGATE 2.0 to enable digital payment of customs duty, central excise, and service tax for its customers.
ServiceNow has announced an expansion of its AI Control Tower offering with new capabilities that give enterprises control over every AI system, agent, and workflow, regardless of where it runs.
FedEx and ServiceNow have expanded their collaboration to develop an AI-powered supply chain solution aimed at optimising workflows and enhancing customer experiences. The partnership was announced at the Knowledge 2026 AI conference in Las Vegas.
India's services sector growth reached a five-month high in April, with the HSBC India Services PMI Business Activity Index rising to 58.8, primarily driven by robust domestic demand and a shift from international to local suppliers amidst the West Asia crisis.
Delhi Police have arrested two men from Uttar Pradesh for allegedly cheating a Delhi resident of Rs 1.25 lakh by posing as customer care executives of an e-commerce brand.
Tata Steel has expanded its partnership with Google Cloud to deploy a unified, enterprise-wide artificial intelligence (AI) strategy across its global value chain, resulting in significant operational improvements.
SIS Ltd, a security and facility management services provider, aims to cross Rs 20,000 crore in revenue by FY27, driven by strong double-digit growth, expansion of its service network, and a simplified regulatory framework under new labour codes, said its Group Managing Director Rituraj Sinha.
Air India is significantly embracing artificial intelligence to enhance operational efficiency, improve customer services, increase revenues, and reduce costs as part of its ambitious transformation plan under the Tata Group.
The Reserve Bank of India (RBI) is developing digital public infrastructure and payments intelligence platforms using artificial intelligence and application programming interfaces to improve customer experience and strengthen the payments ecosystem.
Cognizant's research reveals that companies seeking AI adoption favour IT services firms offering custom, full-stack AI solutions, prioritising flexibility and expertise over cost and speed.
Airbus has inaugurated a state-of-the-art technology centre in Bengaluru, India, significantly expanding its strategic presence and supporting its 'Make in India' mission.
India's services sector growth slowed in March, reaching a 14-month low, according to the HSBC India Services PMI. The slowdown reflects weaker new business intakes and rising input costs, particularly in fuel, transport, and logistics.
Three disappointing experiences with Tata companies made me question whether the group's historic values of customer focus and accountability are slowly fading, notes Dr N Ravichandran.
A consumer commission in Nagpur, Maharashtra, has penalised Axis Bank for deficiency in service, ordering a refund and compensation to a customer over a failed ATM transaction from 2018.
Qlik and ServiceNow have announced a partnership to integrate data analytics and AI into enterprise workflows, enabling faster and more informed decision-making.
Krutrim, India's first AI unicorn, has successfully repositioned itself as a focused domestic AI Cloud Services provider, reporting its first annual net profit in FY26.
IBM and Yotta Data Services have announced a partnership to deliver an agentic artificial intelligence (AI) platform for enterprises and government organisations in India, leveraging IBM WatsonX Orchestrate and Yotta's Shakti Cloud.
IT services major LTM is set to introduce a new pricing framework, 'Blueverse Credit', in the first quarter of FY27, aiming to align monetisation with the growing adoption of agentic artificial intelligence.
A 28-year-old man from Ghaziabad has been arrested for allegedly defrauding a Delhi woman of over Rs 1.51 lakh under the guise of a job application scam.
SITEL India is recruiting customer service pro\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nfessionals.
Proposal forms are often filled by the agent. Check the form after it is filled.
India's services sector experienced a slight moderation in growth during February, according to the HSBC India Services PMI Business Activity Index, with new order growth slowing and inflation picking up.
Financial Services Secretary M Nagaraju has urged banks to adopt the MuleHunter AI tool developed by RBI to identify and prevent mule accounts used in cyber financial frauds. The meeting also discussed 'Operation Octopus' by Hyderabad Police and emphasised coordinated efforts and intelligence sharing.
Fintech giant Paytm reports a consolidated profit of Rs 183 crore in Q4 FY26, marking a significant turnaround driven by its core payments business, growth in loans, and consumer-side profitability. The company is also prioritising investments in AI and has ruled out applying for an NBFC licence.
TransUnion Cibil CEO Bhavesh Jain highlights the improved retail portfolio quality in January but stresses the need for lenders to continuously engage with borrowers on credit usage and repayment, similar to the approach taken during the Covid-19 pandemic, as the impact of the Iran war on credit quality is still being assessed.
Tesla has launched its second model in India, the three-row six-seater SUV Model YL, priced at Rs 61.99 lakh, while also announcing plans to expand its service and body shop network across major Indian cities. The company is also considering bringing its humanoid robot Optimus and vertically integrated energy solutions business to India at an appropriate time.
Life Insurance Corporation (LIC) has launched two new mobile applications, MyLIC for policyholders and Super Sales Saathi for its sales intermediaries, aiming to enhance digital agility and cater to the younger generation's needs. The apps, part of LIC's DIVE digital transformation platform, offer features like policy management, premium payments, and personalised recommendations.
The Reserve Bank of India has updated its e-mandate framework, allowing card issuers to map existing mandates to reissued cards and clarifying rules around transaction limits and customer grievance redressal.
Cooperation Minister Amit Shah announces Bharat Taxi, a cooperative-led ride-hailing platform, has reached 2.13 million users and 231,000 drivers. The platform operates on a zero-commission model, prioritising driver welfare and expansion into Tier 2 and 3 cities.
Infrastructure major Larsen & Toubro (L&T) reported a 3 per cent year-on-year decline in consolidated net profit for Q4 FY26, reaching 5,325.60 crore, primarily due to exceptional gains in the previous year. Despite this, the company's consolidated order book surged by 28 per cent to 7.4 trillion, with international orders accounting for 52 per cent.
Call centre Tele World Innovations is making spot offers to Customer Service Executives and Customer Support Executives.
The return on investment (RoI) from technologies such as artificial intelligence (AI) will take time to materialise, and the immediate priority should be to increase spending on building governance frameworks around AI, top bank executives said.
Major Indian banks, including Axis Bank, HDFC Bank, and RBL Bank, have reported a decline in employee headcount in FY26, attributing the reductions to significant investments in technology and automation yielding productivity gains across operations.
Jharkhand police have arrested 10 cyber criminals in Deoghar district for defrauding people through fake online platforms and fraudulent cashback offers.
'We are staying away from making forward-looking statements on when we will reach 1 trillion, etc. But growth will be rapid; it's only a matter of time.'
Delhi Police have dismantled a fraudulent call centre operating a roadside assistance policy scam, arresting 12 individuals involved in deceiving customers.
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